UHS SERVICES
Services and benefits for registered UPLB students and employees
- Free out-patient consultation with medical and dental officers
- Free consultation with specialist in the fields of internal medicine, infectious diseases and orthopedic surgery
- Nominal rates for the professional fees of consultant physicians for consultation, special diagnostic or therapeutic procedures performed
- Discounted rates for laboratory, x-ray, ultrasound, dental and medical procedures
- Free diagnostics and physical exam (for field trips, pre-employment, pre-enrolment, and annual medical exam for UPLB employees)
- Subsidized fees for consultation with the in-house psychiatrist (for UPLB students)
Facilities
- 30-Bed Capacity
- Out Patient Department
- X-Ray Room
- Diagnostics Laboratory
- Emergency Room
- Ambulance
- Operating Room for minor, medium, and major surgeries
- Delivery Room for normal and caesarian section deliveries
- Labor Room
- Post-Op Recovery Room
- Newborn Screening Unit
Programs
- Diabetes Education and Nutrition Clinic
- Student Welfare Clinic (Consultant Psychiatrist)
- Operation Tuli
- Influenza and Pneumonia Vaccination Drives
- Lactation Management
- Family Planning Counseling
Schedule of Visiting Consultants
Specialization | Consultant | Day/s | Time |
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Internal Medicine – Infectious Diseases | Jalotjot, Dr. Ailah S. | Tuesdays and Thursdays | 1PM – 3PM |
Internal Medicine | Lademora, Dr. Louis Emmanuel P. | Mondays and Thursdays | 9AM – 12NN |
Obstetrics – Gynecology | Rasgo, Dr. Irene Mayelle A. | Wednesdays | 9AM – 11AM |
Orthopedic Surgery | Banatin, Dr. Jerome R. | Mondays and Wednesdays | 12NN – 3PM |
Pediatrics | Banzon, Dr. Michelle Vanessa S. | Mondays | 9AM – 12NN |
Pediatrics | Garcia, Dr. Geralyn P. | Wednesdays and Fridays | 1PM – 3PM |
Pediatrics | Isidoro, Dr. Lygia Emily B. | Wednesday | 9AM – 12NN |
Psychiatry | Palis, Dr. Alexandra Jean C. | Tuesdays and Thursdays | 8AM – 3PM |
(Specialty Clinics are suspended during holidays. To set an appointment, contact 0922-697-4331 and look for Ms. Ning. Click here for complete roster of UHS-accredited visiting consultants, including on-call specialists.)
UHS Citizen's Charter
Diagnostic Services
Clinical Services
Physical/Medical Examination
Validation of Certificates
Admission/Confinement of Patients
Emergency Cases
Dispensary Procedures
Dental Consultation
Nutrition Counselling
Diagnostic Services
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Radiology & Ultrasound | Doctor’s X-ray request Charge slip Official Receipt Verified checklist for Annual Medical Examination UP ID or form 5 | Medical Oficer Radiology department Cashier Medical Records Section Office of the Unviersity Registrar | UPLB Employees, dependents, students and non – UP | 1. Call our Radiology Department at 536-3247 or 536-2470 loc 110 for the appointment for radiology tests 2. Present the documentary requirements to the Radiology section 3. Fill out 2 copies of the X-ray/ultrasound form 4. Pay the indicated amount to the Cashier 5. Present the Official Receipt to the Laboratory Section 6. Wait to be called for the radiology examination 7. Once done, come back for the results | STEP 2: Radiologic Technologist (Ruby A. Edward/Aldrom F. Partoza) STEP 4: Cashier (Jonaver H. Samonte) STEP 5: Radiologic Technologist/Radiologist (Dr. Leah Anne A. Mendoza and DR. April Ann F. Lambio) STEP 6: Radiologic Technologist (Ruby A. Edward/Aldrom F. Partoza) | Based on the Laboratory tests to be done | X-ray – 20 minutes Ultrasound – 40 minutes TOTAL: 1 hour |
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Pharmacy (Dispensing of Medicines & Medical Supplies) | Prescription Charge slip Official Receipt UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee | Doctor Pharmacy Hospital Cashier Office of the University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee | UPLB Students, Employees, Dependents, and Non-UP | 1. Present the following to the Pharmacist-On-Duty: (a) doctor’s prescription; (b) UP ID for UP constituents. For UP students, present proof of latest enrollment or LOA; for UP COS, present latest contract. 2. Present the charge slip and pay the indicated amount to the Hospital Cashier 3. Present the official receipt to the Pharmacy Section. | 1.1. Check for the availability of medicines and/or medical supplies. 1.2. Check for other documentary requirements. 1.3. Prepare and issue the charge slip to the patient or companion. 2.1. Collect payment. 2.2. Issue an official receipt. 3.1. Dispense the medicines and/or medical supplies and give the necessary instructions to the patient. | STEP 1: Pharmacist-on-Duty STEP2: Hospital Cashier STEP 3: Pharmacist-on-Duty | Fees depend on the patient’s classification and medicines / medical supplies purchased | STEP 1 3 minutes STEP 2 3 minutes STEP 3 2 minutes TOTAL: 8 minutes |
Electrocardiogram (ECG) | (1) For Out-patient diagnostic purposes: ECG request UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee Charge Slip Official Receipt Properly filled-out ECG form (2) For UPLB Annual Medical Examination: Verified checklist for UPLB AME Properly filled-out ECG form (3) For Pre-Employment, and other regular Physical Examinations: Pre-employment or Physical Examination checklist Official Receipt Properly filled-out ECG form | Attending Physician University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Heart Station, Medical Arts Building Hospital Cashier Heart Station, Medical Arts Building | UPLB Employees, dependents, students and non – UP | 1. Proceed to the Heart Station and present the documentary requirements to the Cardiovascular Technologist-On-Duty. Observe the following cut-off time: a. For outpatient diagnostic purposes, set an appointment at 0919-417-1020 from Monday to Friday: 8:00AM to 5:00PM (except on holidays and declared non-working days). b. For UPLB AME / Physical Exam, walk-in from Monday to Friday: 8:00AM to 8:30AM (except on holidays and declared non-working days). 2. Present the charge slip and pay the indicated amount to the Hospital Cashier. 3. Present the official receipt to the Cardiovascular Technologist-On-Duty. 4. Fill out the ECG Form. 5. Come back on the day all other results are available in the Medical Records Section if for Annual Medical Examination 5. Undergo the ECG. 6. Wait to be notified for the availability of the official test results. 7. Come back on the advised schedule and proceed to the Heart Station to get the official test results. | 1.1. Check the documentary requirements. 1.2. Receive ECG request or checklist, and properly filled-out ECG form. 1.3. Prepare and issue the charge slip to the patient or companion. 2.1. Collect payment. 2.2. Issue an official receipt. 3.1. Verify and record payment details accordingly. 3.2. Ask patient to fill-out the ECG Form. 4.1. Verify and encode patient information. 4.2 If details are complete, prepare the ECG machine to start the procedure. 5.1. Conduct the ECG procedure. 5.2. If for AME, instruct the patient to proceed to the Medical Records Section for the results on the day of their AME. 5.3. If for outpatient diagnostic purposes, forward the ECG tracing to the requesting Medical Officer. 5.4. For the official reading, email the ECG tracing to the consultant cardiologist. 5.5. Advise the patient on the date and time of the release of the official result from the consultant cardiologist. 6.1. Email the official ECG result to the cardiovascular technologist. 6.2. Notify the patient on the availability of the test results. 7.1. Issue the official results to the patient. | STEP 1: Cardiovascular Technologist-On-Duty STEP 2: Hospital Cashier STEP 3 – 5: Cardiovascular Technologist-On-Duty STEP 6 Consultant Cardiologist Cardiovascular Technologist-On-Duty STEP 7 Cardiovascular Technologist-On-Duty | • UPLB AME: Php 0 • Others: Php 300.00 | Step 1: 2 minutes STEP 2 3 minutes STEP 3 & 4 5 mins STEP 5 10 mins STEP 6 & 7 2 days TOTAL PROCEDURE TIME: 20 minutes TOTAL TIME FOR RELEASE OF RESULT: 2 days |
2D Echocardiogram and Vascular Studies | Doctor’s vascular request Charge slip Official Receipt | Attending Physician Heart Station, Medical Arts Building Hospital Cashier | UPLB Students, Employees, Dependents, and Non-UP | 1. Set an appointment at 0919-417-1020 from Monday to Friday: 8:00AM to 5:00PM (except on holidays and declared non-working days). On the appointed schedule, present the documentary requirements to the Cardiovascular Technologist-On-Duty at the Heart Station. 2. Present the charge slip and pay the indicated amount to the Hospital Cashier. 3. Present the official receipt to the Heart Station. 4. Undergo the requested procedure. | 1.1. Check the doctor’s request. 1.2. Prepare and issue the charge slip to the patient or companion. 2.1. Collect payment. 2.2. Issue an official receipt. 3.1. Verify and record payment details accordingly. 3.2. Verify and encode patient information. 3.3. If details are complete, prepare the machine to start the procedure. 4.1. Carry out the procedure. 4.2. Advise the patient on the date and time of the release of result/s. 4.3. Email the duplex scans and echocardiogram studies to the consultant cardiologist for the official reading. | STEP 1 Cardiovascular Technologist-On-Duty STEP 2 Hospital Cashier STEP 3 Cardiovascular Technologist-On-Duty STEP 4 Cardiovascular Technologist-On-Duty | • 2D Echo: OPD Php2,700; Inpatient Php3,240 • Carotid Duplex Scan: OPD Php3,400; Inpatien Php4,080 • Venous Duplex Scan: OPD Php3,900; Inpatient Php4,680 • Arterial Duplex Scan: OPD P3,900; Inpatient Php4,680 | STEP 1 2 minutes STEP 2 3 minutes STEP 3 5 minutes STEP 4 • 2D Echo: 1 hour • Carotid Duplex Scan: 1 hour • Venous Duplex Scan: 4 hours • Arterial Duplex Scan: 4 hours |
Clinical Services
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Clinical Laboratory | (1) For outpatient diagnostic purposes: Properly filled-out laboratory form UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee Charge Slip Official Receipt Laboratory request (2) For UPLB Annual Medical Examination: Verified checklist for UPLB AME Properly filled-out laboratory form (3) For Pre-Participation Physical Examination: Accomplished online scheduling Official Receipt UP ID and proof of enrollment Properly filled out and printed laboratory form (4) For Pre-Employment, and other regular Physical Examinations: Pre-employment or Physical Examination checklist Official Receipt Properly filled-out laboratory form | (1)Laboratory Section University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Hospital Cashier Attending Physician (2)Medical Records Section Laboratory Section (3)Faculty-in-Charge Hospital Hospital Cashier University Registrar Via the link issued by the Faculty-in-Charge (4)Medical Records Section Hospital Cashier Laboratory Section | UPLB employees, dependents, students and non-UP | 1. Proceed to the Laboratory Section and present the documentary requirements. Observe the following cut-off time for blood extraction and submission of specimens: a. For outpatient diagnostic purposes: -Blood extraction requiring fasting (10hrs): 7:00AM to 9:30AM -Blood extraction not requiring fasting: 7:00AM onwards -Receiving of urine & stool samplse: 7:00AM onwards b. For UPLB AME / Physical Exam: -Blood extraction requiring fasting (10hrs): 7:00AM to 9:30AM -Blood extraction not requiring fasting: 7:00AM to 3:00PM -Receiving of urine & stool samples: 7:00AM to 3:00PM 2. Present the charge slip and pay the indicated amount to the Hospital Cashier. 3. Present the Official Receipt to the Laboratory Section. 4. Wait to be called by the Medical Technologist for the laboratory procedure/s. 5. Come back on the advised schedule and proceed to the laboratory to retrieve the test results. 6. Present proof of payment and UPLB ID or any form of identification. For authorized representatives, present a letter of authorization from the patient. If for UPLB AME, proceed to the Medical Records Section. | 1.1. Check the documentary requirements. 1.2. Receive laboratory request or checklist, and properly filled-out laboratory form. 1.3. Check for the availability of the requested laboratory procedure/s. 1.4. Explain the laboratory instructions pertaining to the procedure/s requested. 1.5. Prepare and issntue the charge slip to the patient. 2.1. Collect payment. 2.2. Issue an official receipt. 3.1 Verify and record payment details accordingly. 4.1. Verify the patient’s details. 4.2. Prepare the necessary materials for sample collection. 4.3. Receive the specimen/s. 4.4. Advise the patient on the date and time of the release of results. 4.5. Begin the processing of the laboratory specimen/s received. 5.1. Process the requested laboratory procedure/s: a. Routine procedure/s: • Urinalysis, Fecalysis, Complete blood count and platelet count (CBC PC), Serological procedure/s • Blood chemistry b. Send out procedure/s c. Procedures requiring the official reading of the Pathologist and Hematologist: 6.1. Verify the presented documents. 6.2. Once verified, release the test result/s. 6.3. Advise patient to present the test result/s to his/her attending physician. • Histopathology • Pap smear • Peripheral blood smear | 1.Medical Technologist-On-Duty 2.Hospital Cashier 3.Medical Technologist-On-Duty 4.Medical Technologist-On-Duty 5.Medical Technologist-On-Duty; Clinical Pathologist 6.Medical Technologist-On-Duty or Medical Records Section Staff | 1.5 • UPLB AME: Php 0.00 • Fees depend on the patient’s classfication and laboratory procedure/s to be availed. | STEP 1 8 minutes STEP 2 3 minutes STEP 3 2 minutes STEP 4 5 minutes STEP 5 (a)90 minutes per procedure 3:00 PM of the same day (b)3:00 PM the following day or as scheduled (c)3 weeks 3 days STEP 6 3 minutes TOTAL SAMPLE COLLECTION TIME: 18 minutes TOTAL TIME FOR RELEASE OF RESULTS: Variable |
Clinical Radiology: X-ray | (1) For Out-patient diagnostic purposes: X-ray request UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee Charge Slip Official Receipt Properly filled-out radiology form (2) For UPLB Annual Medical Examination: Verified checklist for UPLB AME Properly filled-out radiology form (3) For Pre-Participation Physical Examination: Accomplished online scheduling Official Receipt UP ID and proof of enrollment Properly accomplished radiology form via the designated onsite QR code (4) For Pre-Employment, and other regular Physical Examinations: Pre-employment or Physical Examination checklist Official Receipt Properly filled-out Radiology form | (1) Attening Physician University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Hospital Cashier Radiology Section (2) Medical Records Section Radiology Section (3) Faculty-in-Charge Hospital Cashier University Registrar Radiology Section (4) Medical Records Section Hospital Cashier Radiology Section | UPLB employees, dependents, students and non-UP | 1. Proceed to the Radiology Section and present the documentary requirements. Observe the following cut-off time: a. For outpatient diagnostic purposes: -Mondays to Fridays, 8:00AM to 5:00PM -Saturdays, 8:00AM to 4:00PM. b. For UPLB AME / Physical Exam: -Mondays to Fridays, 8:00AM to 5:00PM 2. Present the charge slip and pay the indicated amount to the Hospital Cashier. 3. Present the Official Receipt to the Radiology Section. 4. Wait to be called by the Radiologic Technologist for the X-ray procedure/s. 5. Once called, change clothes to wear a patient’s gown and follow the instructions for the procedure/s. | 1.1. Check for the completeness of the documentary requirements. 1.2. Receive the X-ray request or checklist, and filled-out radiology form. 1.3. Check the patient’s previous X-ray record. 1.4. Inform the patient the cost of the procedure/s and the 1.5. Prepare and issue the charge slip to the patient.availability of results. 2.1. Collect payment. 2.2. Issue an official receipt. 3.1. Verify and record payment details accordingly. 4.1. Prepare the x-ray equipment to be used. 5.1. Inform and instruct the patient accordingly. 5.2. Perform the X-ray procedure/s. 5.3. Advise the patient on the date and time of the release of result/s. | 1.Radiologic Technologist-On-Duty 2.Hospital Cashier 3.Radiologic Technologist-On-Duty 4.Radiologic Technologist-On-Duty 5.Radiologic Technologist-On-Duty 6.Radiologic Technologist-On-Duty; Radiologist 7.Radiologic Technologist-On-Duty or Medical Records Section Staff | 1.5 • UPLB AME: Php 0.00 • Fees depend on the patient’s classification and X-ray procedure/s to be availed. | STEP 1 8 minutes STEP 2 3 minutes STEP 3 2 minutes STEP 4 2 minutes STEP 5 15 minutes STEP 6-7 TOTAL TIME: 48 hours |
Clinical Radiology: Ultrasound | Ultrasound request UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee Charge Slip Official Receipt Ultrasound form | Attending Physician University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Hospital Cashier Radiology Section | UPLB Students, Employees, Dependents, and Non-UP | 1. Secure an appointment for ultrasound procedure/s face-to-face from Monday to Saturday, 8:00AM to 4:00PM. Or, send an email to [email protected]. Present the following documents: a. Request for ultrasound b. UP ID for UP constituents or any form of ID for Non-UP. For UP students, present proof of latest enrollment or LOA; for UP COS, present latest contract. 2. Come back on the appointment date and time. 3. Present the charge slip and pay the indicated amount to the Hospital Cashier. 4. Present the Official Receipt to the Radiology Section. 5. Wait to be called by the Radiologic Technologist for the ultrasound procedure/s. 6. Once called, change clothes to wear a patient’s gown and follow the instructions for the procedure/s. 7. Wait for the release of the ultrasound result. | 1.1. Check the documentary requirements. 1.2. Receive the ultrasound request and properly filled-out ultrasound form. 1.3. Inform the patient the cost of the procedure/s and preparations needed. 1.4. If patient is amenable, ask the patient for any ultrasound record at the UHS. 1.5. Check for the availability of schedule. 1.6. Secure the patient’s email address and other contact information. 1.7. Set the appointment. 2.1. Retrieve the patient’s ultrasound form and any previous ultrasound record, if available. 2.2. Prepare and issue the charge slip to the patient. 3.1. Collect payment. 3.2. Issue an official receipt. 4.1. Verify and record payment details accordingly. 5.1. Prepare the ultrasound equipment to be used. 6.1. Inform and instruct the patient accordingly. 6.2. Perform the ultrasound scanning. 6.3. Advise the patient on the date and time of the release of result/s. 7.1. Process the official ultrasound results. | 1.Radiologic Technologist-On-Duty 2.Radiologic Technologist-On-Duty 3.Hospital Cashier STEP 4 Radiologic Technologist-On-Duty STEP 5 Radiologic Technologist-On-Duty STEP 6 Radiologic Technologist-On-Duty; Radiologist STEP 7 Radiologic Technologist-On-Duty; Radiologist Radiologic Technologist-On-Duty | 2.1 Fees depend on the patient’s classification and ultrasound procedure/s to be availed. | STEP 1 10 minutes STEP 2 6 minutes STEP 3 3 minutes STEP 4 2 minutes STEP 5 2 miuntes STEP 6 20 minutes STEP 7 17 minutes TOTAL TIME: 1 hour |
Out-Patient Consultation | UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID Referral Letter, for referrals | University Registrar, for UP students; HRDO for UP employees Referring doctor | UPLB employees, dependents, students and non-UP University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee | 1. Proceed to the Medical Records Section to queue and request for outpatient consultation. Inform if a new or existing patient, and if with a physician-of-choice, if any. Observe the following office hours: Monday to Friday, 8:00AM to 5:00PM, except on holidays and declared non-working days. 2. Proceed to the Medical Arts Building for outpatient consultation. Wait to be called. 3. Undergo assessment of medical condition. 4. Present the charge slip and pay the indicated amount to the Hospital Cashier, if applicable. | 1.1. Refer to the queueing list. 1.2. Create or retrieve the medical record of the patient and queue the patient to the OPD accordingly. 2.1. Conduct initial patient interview as to the chief complaint and other pertinent information. 2.2. Take the vital signs of the patient. 2.3. Queue patient to the doctor. 3.1. Perform history taking and physical examination. 3.2. Request for diagnostic tests, if necessary. 3.3. Administer patient treatment or management. 3.4. Issue a medical certificate, if requested. 3.5. Advise follow-up schedule, if necessary. 3.6. Prepare and issue the charge slip, if patient is non-UP. 4.1. Collect payment. 4.2. Issue an official receipt. | 1.Medical Records Section Staff 2.Nursing Service-Staff-On-Duty 3.1-3.5. Medical Officer 3.6.Nursing Service-Staff-On-Duty 4.Hospital Cashier | 3.6. Non-UP | STEP 1 5 minutes STEP 2 10 minutes STEP 3.1-3.5 15 minutes 3.6 3 minutes STEP 4 3 minutes TOTA TIME: 48 hours (If there’s no queue) |
Out-Patient Consultation at the Specialty Clinics | UHS ID Referral Letter, for referrals | Medical Records Section Referring doctor | UPLB employees, dependents, students and non-UP | 1. Verify the clinic schedule of the preferred visiting consultant with the Medical Secretary at 0919-417-1020. Proceed to the Medical Records Section on the set clinic schedule to queue and request for outpatient consultation. Inform if a new or existing patient, and mention the name of the visiting consultant to be seen. 2. Proceed to the Specialty Clinics for outpatient consultation. Wait to be called. 3. Undergo assessment of medical condition. 4. Pay the indicated amount to the Medical Secretary, if applicable. | 1.1. Refer to the queueing list. 1.2. Create or retrieve the medical record of the patient and queue the patient to the Medical Secretary. 2.1. Conduct initial patient interview as to the chief complaint and other pertinent information. 2.2. Take the vital signs of the patient. 2.3. Queue patient to the doctor. 3.1. Perform history taking and physical examination. 3.2. Request for diagnostic tests, if necessary. 3.3. Administer patient treatment or management. 3.4. Issue a medical certificate, if requested. 3.5. Advise follow-up schedule, if necessary. 4.1. Collect payment. 4.2. Issue an official receipt. | 1.Medical Records Section Staff 2.Medical Secretary 3.Visiting Consultant 4.Medical Secretary | Step 3: Consultation fee is free of charge for UPLB constituents; 300 for non-UP patients Step 5: Free of charge to UPLB constituents P350.00 for non-UP patients for the following specialization; Orthopedic, Surgery, Internal Medicine, Pediatrics, Infectious Diseases, Obstetrics/Gynecology | Steps 3-6: 30 minutes – 1 hour TOTAL: 30 minutes – 1 hour TOTAL TIME: 30 minutes |
Mental Health Clinic Consultation | UPLB ID and proof of latest enrollment of student Proof of LOA, if not enrolled Properly filled-out Enlistment Form Charge Slip (for UPLB students on LOA, for readmission, pre-enrollment clearance, and other continuing MHC patients for follow-up who are not enrolled) Official Receipt | Office of the University Registrar College Secretary Mental Health Coordinator Mental Health Coordinator Psychiatrist / Mental Health Coordinator | UPLB Students and other continuing patients for follow-up who are not enrolled | 1.Send an e-mail to [email protected] on Tuesdays and Thursdays from 8:00AM to 12:00NN only, to enlist in the Mental Health Clinic. For UPLB students, attach UPLB ID and proof of latest enrollment or LOA. For other continuing MHC patients, attach most recent medical certificate and/or prescription from the Psychiatrist. 2. Accomplish the enlistment form and e-mail back to the MHC. 3. Answer the guide questions. Once accomplished, e-mail the answers to the MHC and wait to be queued. 4. Undergo mental health assessment. | 1.1. Verify the patient’s profile. 1.2. Secure consent for the mode of consultation. 1.3. For UPLB students on LOA, for readmission, pre-enrollment clearance, and other continuing MHC patients for follow-up who are not enrolled), inform the payment details for consultation. 1.4. If amenable, provide the enlistment form via e-mail. 2.1. Check for the completeness of the enlistment form. 2.2. Retrieve the patient’s electronic record.. 2.3. Check for the availability of slots for consultation. 2.4. If slots are available, e-mail and ask the patient to answer the guide questions 3.1. Verify the answers to the guide questions, if needed. 3.2. E-mail the answered guide questions to the Psychiatrist. 4.1. Document and explain the assessment and management options to the patient via an e-mail narrative. 4.2. Prepare prescriptions and/or diagnostic test requests, if needed. 4.3. Prepare referrals, if needed. 4.4. Prepare a medical certificate, if needed. 4.5. Set a follow-up appointment, if needed. 4.6. Email the assessment, management, and other documents to the Mental Health Clinic Coordinator. | 1.Mental Health Clinic Coordinator 2.Mental Health Clinic Coordinator 3.Mental Health Clinic Coordinator 4.University Psychiatrist | 4. Variable | STEP 1 5 minutes STEP 2 10 minutes STEP 3 15 minutes STEP 4 3 minutes TOTAL TIME: 2 hours |
Physical/Medical Examination
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Physical/Medical Examination: Pre-employment | Notice of Admission from the UP System Guidelines for the Pre-Enrollment Physical/Medical (PPE) Examination Certificate of Attendance from the Office of Counseling and Guidance If diagnostic procedures will be done at the UHS: Laboratory and Radiology Patient Profile Forms If diagnostic procedures will be done in another facility: Original or certified true copy of the CBC and chest X-ray results (with the chest X-Ray plate or image printout) Accomplished Pre-Enrollment Physical/Medical (PPE) Examination Report Form If PPE will be done in another facility, for validation at the UHS: •Accomplished PPE Examination Report Form •A separate medical certificate certifying the student’s fitness for enrolment using the letterhead of the attending physician, duly stamped and signed, containing the following details: complete name of the attending physician, complete clinic address and telephone number, license number, findings and management, and/or fitness to enrol COVID and other Immunization Records Signed PPE Consent Form for Students Patient Profile Sheet | UP Office of Admissions UPLB Office of the University Registrar Office of Counseling and Guidance, Office of the Vice Chancellor for Student Affairs Via the link indicated in the Guidelines for the Pre-Enrollment Physical/Medical (PPE) Examination Preferred off-site diagnostic facility Via the link indicated in the Guidelines for the Pre-Enrollment Physical/Medical (PPE) Examination Attending physician in another facility Via the link indicated in the Guidelines for the Pre-Enrollment Physical/Medical (PPE) Examination Via the link indicated in the Guidelines for the Pre-Enrollment Physical/Medical (PPE) Examination | UPLB Students | 1. Attend the online orientation to be conducted by the Office of Counseling and Guidance and secure a Certificate of Attendance. a. Queue online. b. Present the Letter of Endorsement from the accepting unit and UHS ID, if with existing hospital record. 2. For diagnostic tests to be performed at the University Health Service, UP Los Baños, refer to the PPE Guidelines released by the Office of the University Registrar to access the following: a. Schedule. b. X-ray and laboratory test instructions c. Laboratory and Radiology Patient Profile forms to be accomplished, printed and submitted For diagnostic tests to be performed in a different facility, proceed to No. 6. 3. On the assigned schedule, present the following to the UHS Cashier for payment: a. Notice of Admission b. Accomplished Laboratory and Radiology Patient Profile Forms 4. Proceed to the Laboratory and Radiology Section to present the Official Receipt and submit the forms. 5. Undergo the diagnostic procedures and come back on the assigned date for PPE. 6. On the day of the scheduled pre-enrollment physical examination (PPE), for those with diagnostic procedures: a. Done at the UHS, claim test results at the designated releasing station. b. Done in another facility, present the original or certified true copy of the CBC and chest X-ray results (with the chest X-Ray plate or image printout). 7. Proceed to the designated PPE stations and present all documentary requirements on the assigned schedule. 8. On the day all diagnostic test results are available, proceed to the Laboratory Section, Radiology Section and the Heart Station (if ECG was undertaken) to retrieve the official results. Then, proceed to the Medical Records Section: a. Queue online. b. Wait to be called. c. Present the Physical / Medical Examination Checklist, all diagnostic test results and UHS ID. 7. Proceed to the waiting area at the Medical Arts Building and wait to be called. 8. Undergo the physical/medical examination. 9. Proceed to the designated station for stamping of the medical certificate. | 1.1. Issue a Certificate of Attendance. 3.1. Check documentary requirements. 3.2. Collect payment. 3.3. Issue official receipt. 4.1. Check documentary requirements. 5.1. Perform the CBC and chest X-ray procedures. 6.1. Release/Check the test results. 7.1. Check the documentary requirements. 8.1. Interview the patient. 8.2. Take and record the height, weight, vital signs and visual acuity. 8.3. Conduct the physical/medical examination. 8.4. Issue the medical certificate, and prescription and referral if necessary. 9.1. Stamp or affix the dry seal on the medical certificate. 9.2. Issue 2 copies. | STEP 1 Office of Counseling and Guidance, Office of the Vice Chancellor for Student Affairs STEP 3 Hospital Cashier STEP 4 & 5 Medical Technologist-On-Duty/ Radiologic Technologist-On-Duty STEP 6 Medical Technologist-On-Duty Radiologic Technologist-On-Duty; or, assigned station personnel STEP 7 Nursing Service-Staff-On-D STEP 8 Nursing Service-Staff-On-Duty/ Medical Officer-On-Duty STEP 9 Medical Records Section Staff | • CBC: Php 239.00 • Chest X-ray: Php 210.00 • PPE: Php 0.00 | STEP 3 3 minutes STEP 4 10 minutes STEP 5 20 minutes STEP 6 3 minutes STEP 7 10 minutes STEP 8 30 minutes STEP 9 1 minute TOTAL TIME: 2 half days |
Physical/Medical Examination: Pre-participation (For the issuance of medical certificates (valid for 1 year from the date of issuance) required for travel locally or abroad, or participation in academic activities such as practicum, internship, on-the-job training, community immersion, scholarship, educational tours and trips) | Letter of Request to be drafted and emailed by the Faculty-In-Charge to the Medical Records Section via [email protected] UHS ID Accomplished and printed Laboratory Profile Form, if procedure will be done at the UHS Accomplished and printed X-ray Profile Form, if procedure will be done at the UHS Official Receipt | Email Medical Records Section via [email protected] for the instructions and link for scheduling Medical Records Section (Laboratory Profile Form ) Via the link to be issued by the Faculty-In-Charge as received from the Medical Records Section (X-ray Profile Form) Via the link to be issued by the Faculty-In-Charge as received from the Medical Records Section | UPLB Students and Employees | 1. Faculty-In-Charge shall: a. Send a letter of request to [email protected] addressed to the UHS Medical Director for coordination of the schedule b. Enumerate in the letter the names of students who are required to submit Pre-Participation Medical Certificates. 2. FIC shall cascade the information to the students so that they can access and submit an entry to the google form. 3. On the day of the chosen schedule for diagnostic tests, proceed to the UHS Hospital Cashier to pay for the diagnostic test fees. Present UPLB ID. 4. Proceed to the Laboratory Section and Radiology Section and present the following: a. UPLB ID b. Proof of payment (official receipt). c. Accomplished and printed Laboratory Profile Form 5. Undergo the diagnostic procedures. 6. On the day of the scheduled physical examination, claim test results at the Laboratory and Radiology Sections. Then, proceed to the Medical Records Section: a. Queue online. b. Wait to be called. b. Present all diagnostic test results and UHS ID. 7. Undergo the physical/medical examination. 8. Proceed to the Medical Records Section for stamping of the medical certificate. | 1.1. Review and approve the request. 1.2. Provide instructions and link to the google form scheduler via email of the FIC. 2.1 Monitor the google form responses. 2.2. Print out the list of students who are scheduled for the day to determine vacant slots available for walk-ins. 3.1. Check if the name of the student is in the list. 3.2. Collect payment. 3.3. Issue official receipt. 4.1. Check documentary requirements. 5.1. Perform the CBC and chest X-ray procedures. 6.1. Verify if the student is in the scheduled list. 6.2. Check for the completeness of the diagnostic test results. 6.3. Retrieve the patient’s OPD chart. 6.4. Attach or upload all test results. 6.5. Provide 1 set of test results to the patient. 6.6. Issue and instruct the patient to fill out 2 copies of the pre-participation medical certificate, and other required forms. 6.7. Instruct the patient to proceed to the Medical Arts Building. 7.1. Interview the patient. 7.2. Note the purpose of the visit. 7.3. Take and record the height, weight and vital signs. 7.4. Conduct the physical/medical examination. 7.5. Issue medical certificate, and prescription and referral if necessary. 8.1. Stamp or affix the dry seal on the medical certificate. 8.2. Issue 2 copies to the students and keep 1 copy for filing. | STEP 1 Head, Administrative Office STEP 2 Medical Records Section Staff STEP 3 Hospital Cashier STEPS 4 & 5 Medical Technologist-On-Duty/ Radiologic Technolo0gist-On-Duty STEP 6 Medical Records Section Staff STEP 7 Medical Officer-On-Duty STEP 8 Medical Records Section Staff | • CBC: Php 239.00 • Chest X-ray: Php 210.00 • PPE: Php 0.00 | STEP 1 1 day STEP 2 Daily STEP 3 3 minutes STEP 4 10 minutes STEP 5 20 minutes STEP 6 5 minutes STEP 7 30 minutes STEP 8 1 minute TOTAL TIME: 2 half days |
Validation of Certificates
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Validation of Medical/Dental Certificates (For patients with medical / dental certificates issued by non-UHS physicians or dentists, but are required to submit UHS-issued medical certificates) | UHS ID, if with existing hospital record Medical Dental Certificate to be validated should bear the following: 1. Be written on letterhead (original copy) 2. Bear the following information of the attending physician or dentist: •Complete name with signature •License number •Clinic address •Contact number/s / E-mail address 3.Indicate the following: •Diagnosis •Date/s of absence 4. Be presented with the following: •Prescription of medications •Laboratory results as needed (if absent for more than 3 days) | Medical Records Section Attending non-UHS physician/dentist | UPLB employees, dependents, students and non-UP | 1. For medical certificates, proceed to the Medical Records Section, present the documentary requirements and signifiy request for validation of the medical certificate. (For dental certificates or medical certificates of dental concern, proceed to the Dental Clinic). 2. For Non-UP, present the charge slip and pay the indicated amount to the Hospital Cashier. 3. Present the official receipt to the Medical Records Section / Dental Clinic. 4. Proceed to the Medical Arts Building or the ER Extension Facility; or, the Dental Clinic and wait to be called. 5. Proceed to the Medical Records Section to have the UHS medical/dental certificate stamped. | 1.1. Check the completeness of the documents. 1.2. Prepare and issue the charge slip accordingly. 1.3. Attach the documents to the OPD / dental record of the patient. 2.1. Collect payment. 2.2. Issue an official receipt. 3.1. Record payment details accordingly. 3.2. Facilitate validation of the certificate. 4.1. Facilitate issuance of a UHS medical/dental certificate. 5.1. Stamp the UHS-issued medical/dental certificate. 5.2. File the validated medical/dental certificate in the OPD record of the patient. | STEP 1 Medical Records / Section Staff STEP 2 Hospital Cashier STEP 3 Medical Records Section Staff Dental Section Staff STEP 4 Nurse-On-Duty and Medical Officer-On-Duty / Dental Aide and Dentist-On-Duty STEP 5 Medical Records Section Staff | Medical Certificate: • UP constituents: Php 0.00 • Non-UP: Php 400.00 Dental Certificate: • UP constituents: Php 0 • Non-UP: Php 200.00 | STEP 1 5 minutes STEP 2 3 minutes STEP 3 2 minutes TOTAL TIME: 10 minutes |
Validation of Medical/Dental Certificates (For UPLB employees in active service (permanent, contractual, casual, temporary and COS), free-of-charge) | UPLB ID Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID UPLB AME Checklist | HRDO University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Medical Records Section Medical Records Section | UPLB employees, dependents, students and non-UP | 1. Proceed to the Medical Records Section. a. Queue online. b. Wait to be called. c. UPLB ID and latest contract of employment if non-permanent UP employee. 2. Proceed to the Laboratory Section: a. Present the UPLB AME checklist. b. Request for specimen containers. c. Undergo blood extraction, if ready. Observe the following cut-off time for blood extraction and submission of specimens: -Blood extraction requiring fasting (10hrs): 7:00AM to 9:30AM -Blood extraction not requiring fasting: 7:00AM to 3:00PM 3. Proceed to the Radiology Section: a. Present the UPLB AME checklist. b. Undergo the chest X-ray. Observe the following cut-off time: -Mondays to Fridays, 8:00AM to 5:00PM 4. For ages 40 years old and above, proceed to the Heart Station: a. Present the UPLB AME checklist. b. Undergo the ECG. Observe the following cut-off time: -Monday to Friday: 8:00AM to 8:30AM (except on holidays and declared non-working days) 5. Once urine and stool samples are available, proceed to the Laboratory Section: a. Present the UPLB AME checklist. b. Submit properly labeled stool and urine samples. Observe the following cut-off time for blood extraction and submission of specimens: -Receiving of urine & stool samples: 7:00AM to 3:00PM 6. Once all the test results are available, proceed to the Medical Records Section. a. Queue online. b. Wait to be called. c. Present the UPLB AME checklist and UHS ID. 7. Proceed to the waiting area at the Medical Arts Building and wait to be called. 8. Undergo physical/medical examination. 9. Proceed to Medical Records Section for stamping (dry seal) and issuance of the medical certificate. | 1.1. Check UPLB ID and latest contract of employment for verification. 1.2. If qualified for the UPLB AME, check the name of the UPLB employee if AME benefit for the year has not been used yet. 1.3. If qualified for the current year, encode the name, office, and classification. 1.4. Issue the UPLB AME checklist and give instructions accordingly. 2.1. Provide containers for urine and stool samples. 2.2. May perform blood extraction if the patient consents, and has fasted, if required. 3.1. Inform and instruct the patient accordingly. 3.2. Perform the X-ray procedure/s. 3.3. Advise the patient on the date and time of the release of result/s. 3.4. Instruct the patient to proceed to the Medical Records Section for the results on the day of their AME. 4.1. Conduct the ECG procedure. 4.2. Instruct the patient to proceed to the Medical Records Section for the results on the day of their AME. 5.1. Receive stool and urine samples. 5.2. Extract blood for blood tests, if patient has prepared. 5.3. Advise the patient on the date and time of the release of results. 5.4. Instruct the patient to proceed to the Medical Records Section for the results on the day of their AME. 5.5. Begin the processing of the laboratory specimen/s received. 6.1. Check for the completeness of the diagnostic test results. 6.2. Retrieve the patient’s OPD chart. 6.3. Attach all test results. 6.4. Provide 1 set of test results to the patient. 6.5. Issue and instruct the patient to fill out the following: -2 copies of the medical certificate -1 copy of the medical examination form. 6.6. Instruct the patient to proceed to the Medical Arts Building. 6.7. Log the patient in the hospital information system. 6.8. Bring the patient’s record to the Medical Arts Building. 7.1. Interview the patient by taking the chief complaint, height and weight and other vital signs. 7.2. Encode data in the hospital information system. 7.3. Queue the patient to the Medical Officer-On-Duty. 8.1. Conduct the physical/medical examination. 8.2. Issue the medical certificate, and prescription and referral, if necessary. 9.1. Affix the dry seal on the medical certificate. | STEP 1: Medical Records Section Staff STEP 2: Medical Technologist-On-Duty STEP 3: Radiologic Technologist-On-Duty STEP 4 Cardiovascular Technologist-On-Duty STEP 5 Medical Technologist-On-Duty STEP 6 Medical Records Section Staff STEP 7 & 8 Nursing Service Staff-On-Duty Medical Officer-On-Duty STEP 9 Medical Records Section Staff | Php 0.00 | STEP 1 1 minute STEP 2 5 minutes STEP 3 30 minutes STEP 4 20 minutes STEP 5 5 minutes STEP 6 5 minutes STEPS 7 & 8 30 minutes STEP 9 1 minute TOTAL: 2 half days |
Medical/Dental Certificate due to Illness | UPLB ID Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID, if with existing hospital record Laboratory results if available | HRDO University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Medical Records Section | UPLB Students, Employees, Dependents, and Non-UP | 1. Seek consultation or check-up on the day of illness from Monday to Friday (except on holidays and declared non-working days), 8am until 4pm to queue in. For medical certificates, proceed to the Medical Records Section. (For dental certificates, proceed to the Dental Clinic). 2. Undergo the consultation. 3. Proceed to the designated station for stamping of the medical certificate. | 1.1. Retrieve the record of the patient if existing. 1.2. Note purpose of visit. 1.3. Queue the patient accordingly. 2.1. Interview the patient. 2.2. *Take and record the height, weight and vital signs. 2.3. Attend to the patient. 2.4. Issue the medical certificate, and prescription and referral if necessary. 3.1. Stamp or affix the dry seal on the medical certificate. 3.2. Issue 2 copies. | STEP 1 Medical Records Section Staff Dental Section Staff STEP 2 Nursing Service-Staff-On-Duty* / Dental Aide Medical Officer-On-Duty / Dentist-On-Duty STEP 3 Medical Records Section Staff | Medical Certificate: • UP constituents: Php 0.00 • Non-UP: Php 400.00 Dental Certificate: • UP constituents: Php 0 • Non-UP: Php 200.00 | STEP 1 5 minutes STEP 2 30 minutes STEP 3 1 minute TOTAL TIME: 30 minutes |
Admission/Confinement of Patients
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Admission/Confinement of Patients | Patient Data Sheet Any identification card UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee History Form Admission Slip and Admitting Order Sheet Consent Form for Hospitalization Undertaking Form Referral Letter and Admitting Order Sheet, if referred by another health care provider Watcher’s ID Claim Signature Form (CSF) | Admitting Officer or Emergency Room Nurse-On-Duty University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Admitting Officer or Emergency Room Nurse-On-Duty Admitting Officer or Emergency Room Nurse-On-Duty Admitting Officer or Emergency Room Nurse-On-Duty Admitting Officer or Emergency Room Nurse-On-Duty From other health institutions or UHS-accredited physicians Admitting Officer or Emergency Room Nurse-On-Duty PhilHealth Officer | UPLB employees, dependents, students and non-UP | 1. Proceed to the Emergency Room Extension Factility (EREF) and present the admitting orders and / or referral for admission. For UP constituents, present UP ID and proof of latest enrollment or contract of employment. 3. Fill out and sign all documents required for admission and undergo an orientation on the hospital’s policies, rates, patients rights and obligations, and wearing of the watcher’s ID. 4. Undergo clinical assessment. 5. Cooperate on the interventions needed. 6. Proceed to the respective ward assignment. | 1.1 Check the completeness and receive documentary requirements 1.2 Check for the availability of rooms 1.3 Instruct patient to fill-out Patient Data Sheet 1.4 Notify the Ward Section of the ongoing admission 1.5 Conduct an interview of the patient or patient’s relative or companion 1.6 Secure the consent for admission and undertaking from the patient or patient’s relative 3.1 Conduct an orientation on the hospital’s policies, rates, patients rights and obligations, among others. 3.2 Encode the patient’s data in the hospital’s information system 4.1 Initially assess the patient’s clinical condition 4.2 Inform the attending physician about the case for admission 4.3 Conduct thorough history taking and clinical findings 4.4 Accomplish the admitting orders 5.1 Carry out Doctor’s admitting orders 6.1 Accompany patient to the respective ward assignment 6.2 Endorse the patient to the Ward Nurse-On-Duty | Admitting Officer or Emergency Room Nurse-On-Duty Admitting Officer or Emergency Room Nurse-On-Duty Admitting Officer or Emergency Room Nurse-On-Duty Emergency Room Nurse-On-Duty Admitting Physician Emergency Room Nurse-On-Duty Emergency Room Nurse-On-Duty | Incorporated in the inpatient statement of account. | STEP 1 10 minutes STEP 3 10 minutes STEP 3 10 minutes STEP 4-5 30 minutes STEP 6 10 minutes TOTAL; 1 hour |
Emergency Cases
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Emergency Cases | Any identification card UP ID for UP constituents; any form of ID for Non-UP ER Chart Charge slip | University Registrar, for UP students; HRDO for UP employees Emergency Room Nursing Service Staff-On-Duty, Pharmacist-On-Duty, Medical Technologist-On-Duty, and /or Radiologic Technologist-On-Duty | UP students, dependents, students and non – UP | 1. Proceed to the Emergency Room Extension Facility (EREF) Triage Area for interview and assessment. 2. Fill out the ER Chart. 3. Proceed to the EREF treatment area and cooperate during evaluation and management. 4. Cooperate on the interventions needed and follow-up assessment. 5. Follow steps on the decided disposition of the ER Physician-On-Duty. 6. Present the charge slip and pay the indicated amount to the Hospital Cashier or the designated Special Collecting Officer during non-office hours. 7. Present the proof of payment and receive the prescriptions, home instructions and schedule of follow-up. | 1.1 Take vital signs and record in the ER Chart. 1.2. Obtain a brief medical history and inquire about the patient’s primary concern. 1.3. Triage the patient based on the severity of condition: Priority 1: Critical Priority 2: Emergent Priority 3: Non-Emergent Priority 4: Non-Urgent 2.1. Register the patient’s demographic profile and information in the hospital’s information system. 2.2. Endorse the ER case to the ER Physician-On-Duty. 3.1. Conduct comprehensive history-taking and physical examination of the patient. 3.2. Give orders. 4.1. Initiate the patient’s treatment / management. 4.2. Prepare requests for ancillary diagnostic procedures, as necessary. 4.3. Provide feedback on the available medicines, medical supplies, and / or laboratory or radiologic results, if needed. 4.4. Dispense the needed medicines and medical supplies, and/or perform the requested diagnostic procedure/s. 4.5. Issue charge slips accordingly and endorse to the ER Nurse-On-Duty. 4.6. Evaluate the need for additional management or referral to another service. 5.1. Prepare all necessary documents for final disposition. 5.2. Consolidate all charge slips and issue to patient or his/her relative or companion. 6.1. Collect payment. 6.2. Issue an official receipt. 7.1. Issue the prescriptions, home instructions, and schedule of follow-up, if any. 7.2. Inform patient about the next steps in their treatment or discharge process. | STEP 1: Nursing Service Staff-On-Duty STEP 2: Nursing Service Staff-On-Duty STEP 3 ER Physician-On-Duty STEP 4 ER Physician-On-Duty and ER Nurse-On-Duty Pharmacist-On-Duty, Medical Technologist-On-Duty, and /or Radiologic Technologist-On-Duty ER Physician-On-Duty STEP 5 ER Physician-On-Duty ER Nurse-On-Duty STEP 6 Hospital Cashier or Special Collecting Officer STEP 7 ER Physician-On-Duty and ER Nurse-On-Duty | 4. Depending in interventions needed Fees depend on the patient’s classification and procedure/s availed. 5. ER Consultation | STEP 1 5 minutes STEP 2 5 minutes STEP 3 10 minutes STEP 4 2 hours (may vary depending on the severity and number of patients or current ER situation) STEP 5 15 minutes STEP 6 3 minutes STEP 7 15 minutes TOTAL: 3 hours |
Dispensary Procedures
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Injections & Vaccinations | UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID, if with existing hospital record Out-patient record (during office hours); ER Chart (if outside office hours) Referral Letter Vaccination Form Consent for Vaccination, if for vaccination Dispensary Request Charge Slip Official Receipt | University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Medical Records Section Referring physician Dispensary / Pharmacy Dispensary Dispensary Dispensary Hospital Cashier | UP employees, dependents, students and non-UP | 1. Proceed to the Dispensary and present the request. 2. Present the charge slip and pay the indicated amount to the Hospital Cashier. 3. Present the official receipt to the dispensary. 4. Undergo the dispensary procedure. | 1.1. Check the request and the availability of the vaccine or medicine. 1.2. Screen the patient and take the vital signs. 1.3. If for vaccination, secure consent. 1.4. Prepare and issue the charge slip to the patient. 2.1. Collect payment. 2.2. Issue an official receipt. 3.2. Administer the procedure. 3.3. Record the patient’s data and administered procedure/s. 4.1. Observe the patient for post-vaccination effects. 4.2. Issue the accomplished vaccination form and special instructions for possible adverse effects of the administered vaccine or medicine. 4.3. Advise the patient for follow-up, if needed. | STEP 1: Nurse on duty STEP 2: Hospital Cashier STEP 3 & 4: Nurse on duty | Fees depend on the patient’s classification, and the vaccines, medicines and medical supplies administered and used. | STEP 1 10 minutes STEP 2 3 minutes STEP 3.1 2 minutes STEP 3.2 5 minutes STEP 4 15 minutes TOTAL: 35 minutes |
Suturing | UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID, if with existing hospital record Doctor’s Order or Referral Letter ER Chart and/or Vaccination Form Consent Form for Operation Charge Slip Official Receipt | University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Attending physician Emergency Room Emergency Room Emergency Room Hospital Cashier | UP employees, dependents, students and non-UP | 1. Proceed to the Emergency Room Extension Facility (EREF) for immediate attention. 2. Undergo assessment. 3. Sign the written consent. 4. Undergo the dispensary procedure. 5. Present the charge slip and pay the indicated amount to the Hospital Cashier. 6. Present the official receipt to the EREF. | 1.1. Interview the patient, relative or companion. 2.1. Assess the condition of the patient. 2.2. Issue doctor’s orders. 3.2. Administer the procedure (suturing and administration of anti-tetanus). 3.3. Record the patient’s data and administered procedure/s. 4.2. Do post-operative observation. 4.3. Issue the accomplished vaccination form, prescription and special instructions for home medications, wound care and follow up schedule. 4.4. Accomplish the Operative Record. 5.1. Collect payment. 5.2. Issue an official receipt. 6.1. Verify and record payment details accordingly. | Nurse-On-Duty Physician-On-Duty Nurse-On-Duty Nurse-On-Duty Nurse-On-Duty Nurse-On-Duty/Physician-On-Duty Hospital Cashier Nurse-On-Duty | 4.1 Fees depend on the patient’s classification, and the vaccines, medicines and medical supplies administered and used. | STEP 1 5 minutes STEP 2 20 minutes STEP 3.1 3 minutes STEP 3.2 30 minutes STEP 4.1 2 minutes STEPS 4.2 & 4.3 15 minutes STEP 5 3 minutes STEP 6 2 minutes TOTAL: 1hr & 20 |
Dental Consultation
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Dental Consultation or Check up | UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID Dental Record Referral Letter | University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Medical Records Section Medical Records Section, if existing patient; Dental Clinic, if new patient Referring dentist or physician | UP employees, dependents, students and non-up | 1. Visit the Dental Clinic from Monday to Friday, 8am to 5pm for walk-in consultation (except on holidays and declared non-working days). Present UP ID for UP constituents or any form of ID for Non-UP. For UP students, present proof of latest enrollment or LOA; for UP COS, present latest contract. 2. Undergo clinical assessment 3. Present the charge slip and pay the indicated amount to the Hospital Cashier. 4. Present the official receipt to the dental clinic. 5. For those with issued dental certificates, proceed to the Medical Records Section for stamping. | 1.1 Ask for the purpose of the visit 1.2 Check the documentary requirements 1.3 Retrieve the dental record of regular patients and update, if needed. For new patients, ask patient to accomplish his/her dental record. 1.4 Queue the patient to the Dentist-On-Duty 2.1. Perform extraoral and intraoral examination, dental charting and assessment of chief complaint. 2.2. Explain the diagnosis and treatment options to the patient. 2.3. Issue prescriptions and/or diagnostic test requests, if needed. 2.4. Issue referrals, if needed. 2.5. Issue a dental certificate, if needed. 2.6. Set a dental appointment for procedures, if needed. 2.7. Prepare and issue the charge slip to the patient, if applicable. 3.1. Collect payment. 3.2. Issue an official receipt. 4.1. Record payment details on the patient’s dental record and clinic logbook. 5.1. Dry seal the dental certificate. | 1.Dental Aide 2.1-2.6Assigned Dentist 2.7.Dental Aide 3.Hospital Cashier 4.Dental Aide 5.Medical Records Section Staff | 2.7Consultation Fee: • UP constituents: Php 0.00 • Non-UP: Php 300.00 Dental Certificate: • UP constituents: Php 0.00 • Non-UP (includes UP students on AWOL status): Php 200.00 | STEP 1 6 minute STEP 2 17 minutes STEP 3 3 minutes STEP 4 2 minutes STEP 2 minutes TOTAL: 30 minutes |
Dental Procedures | UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee UHS ID Dental Record Referral Letter | University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee Medical Records Section Medical Records Section, if existing patient; Dental Clinic, if new patient Referring dentist or physician | UPLB Students, Employees, Dependents, and Non-UP | 1. Secure a dental appointment at the Dental Clinic from Monday to Friday, 8am to 5pm (except on holidays and declared non-workiing days). Present UP ID for UP constituents or any form of ID for Non-UP. For UP students, present proof of latest enrollment or LOA; for UP COS, present latest contract. 2. Immediately confirm the set dental appointment via Google calendar or face-to-face. For unavoidable cancellations, notify the dental clinic at least 2 government working days to allow refilling of the vacated appointment slot. 3. Proceed to the dental clinic and inform them of your presence at least 15 minutes before your set appointment. 4. Undergo the dental procedures with consent. 5. Present the charge slip and pay the indicated amount to the Hospital Cashier. 6. Present the official receipt to the dental clinic. 7. For those with issued dental certificates, proceed to the Medical Records Section. | 1.1. Ask for the requested dental procedures. 1.2. Check the documentary requirements. 1.3. Secure the patient’s email address and other contact information. 1.4. Set the dental appointment in the Google Calendar and ask the patient to immediately confirm. 2.1. Do timely checks of the upcoming appointments for confirmations and cancellations. 3.1. Retrieve the dental record of regular patients and update, if needed. For new patients, ask patient to accomplish his/her dental record. 3.2. Seat the patient to the assigned dentist-on-duty. 4.1. Perform the dental procedures. 4.2. Issue prescriptions and/or diagnostic test requests, if needed. 4.3. Issue referrals, if needed. 4.4. Issue a dental certificate, if needed. 4.5. Prepare and issue the charge slip to the patient. 4.6. Prepare the clinic operatory for the next patient 5.1. Collect payment. 5.2. Issue an official receipt. 6.1. Record payment details on the patient’s dental record and clinic logbook. 7.1. Dry seal the dental certificate. | 1.Dental Aide 2.Dental Aide 3.Dental Aide 4.Assigned Dentist 5.Hospital Cashier 6.Dental Aide 7.Medical Records Section Staff | 4.Fees depend on the patient’s classification and dental procedure/s availed. | STEP 1 7 minutes STEP 2 1 minute STEP 3 5 minutes STEP 4 1 hour & 40 minutes STEP 5 3 minutes STEP 6 2 minutes STEP 7 2 minutes TOTAL: 2 hours |
Nutrition Counselling
TYPE OF FRONTLINE SERVICE | DOCUMENTARY REQUIREMENTS | WHERE TO SECURE | CLIENT/REQUESTING PARTY | STEPS/ PROCEDURE | AGENCY ACTION | OFFICE/PERSON RESPONSIBLE | FEES | PROCESSING TIME |
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Nutrition Counselling | Referral Letter UHS ID UP ID for UP constituents; any form of ID for Non-UP Additional: proof of latest enrollment or LOA if UP student; latest contract if non-permanent UP employee | Referring physician Medical Records Section University Registrar, for UP students; HRDO for UP employees University Registrar or College Secretary for UP students; HRDO or home unit if non-permanent UP employee | UP employees, dependents, students and non-UP | 1. Secure an appointment for nutrition counseling at the Nutritional Clinic from Monday to Friday, 8am to 5pm (except on holidays and declared non-working days), or via Facebook Messenger at: https://m.me/UHSUPLBNutritionClinic. Present the following documents: a. Referral letter for nutrition counseling, if available b. UHS ID c. UP ID for UP constituents or any form of ID for Non-UP. For UP students, present proof of latest enrollment or LOA; if non-permanent UP employee, latest contract. 2. Proceed to the Nutrition Clinic and inform them of your presence at least 15 minutes before your set appointment. 3. Submit the accomplished Nutrition Assessment Form to the Nutritionist-Dietitian and undergo nutrition counseling. 4. Present the charge slip and pay the indicated amount to the Hospital Cashier, if applicable. 5. Present the official receipt to the Nutritionist-Dietitian. | 1.1. Check the documentary requirements. 1.2. Secure the patient’s email address and other contact information. 1.3. Set the appointment. 1.4. Retrieve the patient’s medical record on the appointed date. 2.1. Ask the patient to accomplish the Nutrition Assessment Form. 3.1. Conduct nutrition counseling. 3.2. Prepare and issue the charge slip to the patient. 4.1. Collect payment. 4.2. Issue an official receipt. 5.1. Issue Meal Plan and Flyers. 5.2. Set an appointment for the next visit for monitoring. | STEP 1: Nutritionist-Dietitian STEP 2: Nutritionist-Dietitian STEP 3: Nutritionist-Dietitian STEP 4: Hospital Cashier STEP 5: Nutritionist-Dietitian | 3.2 Consultation Fee: • UP constituents: Php 0.00 • Non-UP: Php 300.00 | STEP 1 7 minutes STEP 2 2 minutes STEP 3 41 minutes STEP 4 3 minutes STEP 5 7 minutes TOTAL: 1 hour |